FAQs

It is free to list an item/items on Remi but a commission fee of 10% + $2.50 of the total price (shipping costs included) will be automatically deducted from the item price when it sells.

Brand New: 80-60% retail price
Just like in the store. Unused with original packaging or tags. It has never been worn and has no defects.
Like New: 70-50% retail price
Used a few times but still appears almost new. May have a tag missing.
Gently Worn: 60-40% retail price
Barely noticeable signs of use, still in good condition
Worn: 40-20% retail price
Used frequently and may have imperfections or signs of wear (which need to be clearly shown and described)
Clearly loved: 20-10% retail price
Used a lot and has many imperfections or signs of wear (which need to be clearly shown and described)

Make sure your item is wrapped securely so that it won’t come apart or get damaged on route! Packaging your item is opportunity to do your bit by using sustainable and reusable packaging – think old cardboard boxes, spare reusable bags etc.

Once someone has purchased your item you will receive an email with all relevant information. You can also find this information on the listing under ‘Sold Items’ on your dashboard. Take the package to your local post office and send (postage cost will be paid to you by the buyer according to the options you made available to them)

Currently our focus at Remi is on fashion (clothing, accessories, bags, sunglasses etc). You must only sell items on Remi in your possession that are yours and you should not buy or sell items that are legally prohibited. At Remi, we reserve the right to decide what items are/aren’t allowed at any time and may remove such items if we decide they are offensive or breach our Marketplace Terms and Conditions.

Currently Remi is not to be used for: personal care products, home goods/homewares, pet items, electronics, toys, baby items

The following list of prohibited items is intended as a guide.
Counterfeit items, food, drinks, prescription products, medications, professional medical supplies, vitamins, food supplements, items that promote or display violence, discrimination, hatred, crime, terrorism or a terrorist organization, items that do not comply with hygiene standards, or pose risk to one’s health (used cosmetics, underwear, bedding, piercings etc), items for pets, animal fur, reptile skin, shell or ivory products, electronic or high tech products, sports, music equipment or video games for adults, kitchen tools or accessories used to make and store food, furniture for adults, garden or power tools

Note: All Items listed on Remi should be clean and washed in a way that is suitable to the items material. Any spots or defects that don’t wash off must be mentioned in the description and shown in the photos.

Your items will stay active on Remi for 90 days (3 months) and then will show as ‘Expired’ on your dashboard profile. You can re list this item by clicking into it and selecting ‘Relist.’ Have a think about why it didn’t sell and whether something needs to change (better photos, lower price, better description) to increase the chance of selling.

We are always working on improving Remi, and in the works are ways to bump up and promo your item. Keep watching the site for updates on this!

For the moment, if you’re item isn’t selling, we suggest:
-Taking it down and re-list (this puts it to the top of the search)
-Re-list at a lower price
-Upload different photos – photos with an item on, in a better light, hung differently or photographed on can help the selling process
-Offer a lower shipping cost or more shipping options that may attract buyers
-Improve the title and description of the item – giving more information or make it clearer
-Wait until the item is in season

We are always working on improving Remi, and in the works are ways to bump up and promo your item. Keep watching the site for updates on this!

For the moment, if you’re item isn’t selling, we suggest:
-Taking it down and re-list (this puts it to the top of the search)
-Re-list at a lower price
-Upload different photos – photos with an item on, in a better light, hung differently or photographed on can help the selling process
-Offer a lower shipping cost or more shipping options that may attract buyers
-Improve the title and description of the item – giving more information or make it clearer
-Wait until the item is in season

You can find “Add a Product” on the left of your Dashboard. Note: you will not be able to add a product unless you have created a Stripe Account. Follow the instructions, add images, and lots of information about your item. You can save your item as a “draft” for later or can “publish” it. Click “Save”

This is the order of the sizing filter:

1. Womens Clothing Sizes
   Size 4 (XXS) – Size 20 (4XL) + One Size
2. Mens Clothing Sizes
   XXS – 4XL
3. Baby Clothing Sizes 
   NB – Size 2 1/2
4. Kids Clothing Sizes 
   Size 3 – Size 16
5. Womens Shoe Sizes
   Size 4 (35) – Size 12 (43)
6. Mens Shoe Sizes 
   Size 4 (38) – Size 15 (49)
7. Kids Shoe Sizes 
   Size 3 (18) – Size 13L (45)